Restoring Trust and Crafting Seamless Customer Journeys

Client: Lovingly Signed
Owner: Tanya Rolfe

The Challenge:
Tanya Rolfe, owner of Lovingly Signed, a luxury gifting service specialising in personalised gifts for babies and mothers, came to us after a disappointing experience with a previous freelancer. She had requested the creation and editing of customer flows in Klaviyo to enhance her e-commerce customer journeys. However, the service she received was marked by poor communication and an unacceptably long turnaround time, leaving Tanya frustrated and hesitant to trust another freelancer.

The Solution:
After some initial conversations to understand Tanya’s needs and concerns, we reassured her with a clear plan for developing and refining her Klaviyo customer flows. We worked efficiently, maintaining open communication at every step. The focus was on creating seamless e-commerce journeys that would enhance her customer’s experience, while aligning with the luxury, personalised nature of her brand.

The Results:
Tanya was blown away by the results and the efficiency of our collaboration. Her customer journeys are now well-structured and optimised for conversions, enhancing both engagement and customer satisfaction. Lovingly Signed is now better positioned to nurture relationships with its clients, and Tanya is excited about future collaborations to continue growing her brand.

Looking for seamless e-commerce solutions? We can help, just like we did for Tanya at Lovingly Signed!